There could be a number of causes…
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Dirty FilterSolution: Backwash filter or clean cartridge filters with filter cleaner. If problem persists a filter or sand change may be necessary. Please contact us for assistance. 
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PH Level Too HighSolution: Test pH and total alkalinity. Add pH down as directed. Adjust as required. (pH down could be muriatic acid or dry acid) 
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Free Chlorine LowSolution: Test for chlorine residual and adjust as needed. Pool may require a shock treatment, shock as directed by product labeling. 
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Backwashing Sand Filter Too FrequentlySolution: Backwash less frequently, only as recommended by filter manufacturers directions. Only backwash based on PSI and not on a timed schedule. 
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Dissolved Metals In WaterSolution: Use a metal out to control metals in water such as Metal Klear or Revive, prevent staining and scale formation.